Complaints Procedure

As an organization, we make every effort to serve you as well and correctly as possible. Despite our efforts, it may still happen that a mistake is made or that you are not satisfied with our organization for other reasons. When this is the case, we invite you to let us know. We assume that your complaint is made in good faith and expresses genuine and justified concern. We will therefore treat your complaint extremely seriously. Moreover, your complaint gives us the opportunity to correct any errors and improve our service where possible.

Many complaints arise from misunderstandings, which can often be resolved in a good conversation. We therefore prefer a conversation. Moreover, this also allows us to form a better picture of the nature of the complaint and the way it came about. If the problem cannot be solved in this way or if you do not wish to have a conversation, you can formally submit the complaint in writing. You can submit your complaint by email to our Office Manager at info@universalvoice.nl. We strive to respond substantively to the complaint within 10 working days. Should this take longer due to circumstances, you will always receive notification and we will inform you about the further procedure.

Finally, we inform you that, with regard to professional regulation, we record complaints and include them in the evaluation of our quality system. Naturally, we will handle the information carefully and confidentially.